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Terms & Conditions

Welcome to Organic Spree! By accessing our website or purchasing our products, you agree to the following Terms and Conditions. These Terms govern your use of our services, including all features, content, tools, and products available through the website.

We reserve the right to update or modify these Terms at any time. Your continued use of the site after updates signifies your acceptance of the revised Terms.

SECTION 1 – GENERAL USE OF THE WEBSITE

1.1 Purpose

Organic Spree offers a global online platform for purchasing certified organic and naturally sourced products.

1.2 Lawful Use

You agree to use the website for lawful purposes only and to comply with local, state, and international laws.

1.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials. Any activity under your account is your responsibility.

1.4 Eligibility

By agreeing to these Terms, you confirm that you are either:

  • The age of majority in your jurisdiction, or
  • Have received permission from a parent/guardian for dependent use

SECTION 2 – PRODUCTS AND ORDERS

2.1 Product Information

We strive for accuracy in product descriptions and images. However, minor differences may occur due to packaging changes or display settings.

2.2 Order Acceptance

Orders are subject to approval. We may cancel or modify any order due to:

  • Pricing errors
  • Product unavailability
  • Fraud suspicion or misuse

2.3 Product Availability

All products are subject to availability and may be discontinued at our discretion without prior notice.

2.4 Custom or Bulk Orders

Custom or wholesale orders may involve separate terms, which will be shared at the time of order confirmation.

2.5 Product Safety

All products are manufactured according to stringent quality and safety standards. Always follow usage directions as indicated on packaging.

2.6 Product Representation

If product images and descriptions do not match, refer to the title, description, and specifications for accurate information. For concerns, please contact customer service prior to purchase.

SECTION 3 – SHIPPING AND DELIVERY

3.1 International Shipping Policy

We ship globally through reliable logistics partners. Shipping charges are calculated based on weight and destination.

Free shipping is available for certain orders. (Kindly check the current checkout page for live offers and charges).

3.2 Delivery Timelines

Shipping timelines are typically 7–20 business days post-dispatch, depending on your region. Delays may occur due to customs, holidays, or local disruptions.

3.3 Customs Duties & Import Fees

Customers are responsible for all customs duties, VAT, or import taxes imposed by the destination country.

We provide all required shipping documentation but cannot guarantee clearance by local authorities.

3.4 Risk of Loss

Responsibility for products transfers to the buyer upon delivery. Any damage after delivery is not eligible for return or refund.

3.5 Tracking

Tracking information will be shared once the order is dispatched.

Any customs delays must be handled directly with local customs. Organic Spree cannot influence or expedite clearance processes.

SECTION 4 – RETURNS AND REFUNDS

4.1 Return Policy

We do not offer returns. However, if you receive:

  • A damaged product, or
  • An incorrect item,

you are eligible for a full refund. Please notify us within 48 hours of delivery with images and relevant details.

4.2 Refund Process

Once approved, refunds are processed within 14 business days and returned to the original payment method.

4.3 Order Cancellations

You may cancel an order within 24 hours of placing it. After this period, or once shipped, cancellations are no longer possible.

SECTION 5 – PAYMENT TERMS

5.1 Accepted Payment Methods

We accept all major credit cards, debit cards, PayPal, and other globally recognized payment gateways.

5.2 Currency

All prices are listed in USD, unless explicitly mentioned otherwise.

5.3 Pricing Errors

We reserve the right to correct any pricing errors. In such cases, we will:

  • Notify you of the updated price
  • Offer the option to confirm or cancel the order

SECTION 6 – MODIFICATIONS TO PRODUCTS OR SERVICES

Prices, services, and products are subject to change without notice.

We reserve the right to:

  • Modify or discontinue products
  • Limit the quantities offered
  • Temporarily or permanently suspend parts of the website

We are not liable for any resulting loss, delay, or inconvenience caused by such changes.

SECTION 7 – OPTIONAL TOOLS & THIRD-PARTY LINKS

We may offer access to optional third-party tools. These are provided “as-is” with no guarantees, control, or warranties on our part.

Additionally, third-party links may take you to websites we do not own or control. We are not responsible for:

  • The content or accuracy of third-party websites
  • Any transactions conducted with third-party providers

Please read their terms and privacy policies before proceeding.

SECTION 8 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you send us suggestions, ideas, proposals, product feedback, or creative content (whether requested or not), you agree that we may use it without restriction, including the right to:

  • Edit, publish, distribute, translate, or otherwise use in any medium

You agree that:

  • We are not obligated to maintain any comments in confidence
  • We will not offer compensation for submitted feedback
  • We may remove or edit content at our discretion if it's unlawful, offensive, or violates rights

You further agree:

  • Your submissions will not infringe on third-party rights
  • Your comments will not contain malware or violate any laws
  • You will not impersonate others or mislead us about the origin of content
  • You are fully responsible for the accuracy and legality of the content you submit

SECTION 9 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

We ensure your data is:

  • Collected only as needed for order fulfillment or customer support
  • Never sold to third parties
  • Protected in accordance with industry security practices

Please review our full Privacy Policy for more details.

SECTION 10 – ERRORS, INACCURACIES & OMISSIONS

We may occasionally publish content that contains typographical errors, pricing inaccuracies, or incomplete information related to:

  • Product descriptions
  • Pricing and availability
  • Promotions
  • Shipping timelines

We reserve the right to:

  • Correct such errors
  • Change or update information
  • Cancel orders if incorrect data was used (even after submission)

We are not obligated to update all content unless legally required.

SECTION 11 – PROHIBITED USES

You are prohibited from using this site or its content to:

  • Violate any international, federal, or local laws
  • Infringe on our intellectual property or that of others
  • Harass, harm, or discriminate
  • Upload or spread malware or viruses
  • Collect personal data without consent
  • Engage in spam, phishing, scraping, or hacking
  • Misrepresent yourself or impersonate another
  • Circumvent or interfere with security systems

Violating these rules may result in immediate account termination and legal action.

SECTION 12 – INTELLECTUAL PROPERTY

12.1 Ownership

All content on Organic Spree's website—including product designs, visuals, text, logos, and packaging—is the property of Organic Spree or its licensors, protected under global intellectual property laws.

12.2 License

You are granted a non-exclusive, limited license to access and use the site for personal use only.

You may not:

  • Modify, copy, or resell site content
  • Use content for commercial purposes without written permission
  • Misuse trademarks or branding elements

SECTION 13 – DISCLAIMER OF WARRANTIES

We do not guarantee that:

  • The website will be uninterrupted, secure, or error-free
  • Product results will meet your expectations in every case
  • The service will be timely or reliable at all times

All products and services are offered “as is” and “as available”, with no warranties, express or implied—including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Title and non-infringement

Some jurisdictions do not allow exclusions of implied warranties, so limitations may not apply to all users.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Organic Spree and its affiliates shall not be liable for:

  • Direct, indirect, incidental, punitive, or consequential damages
  • Lost profits, revenue, or data
  • Issues arising from customs delays or rejections
  • Delayed or incorrect delivery due to third-party logistics

If liability is established, it will be limited to the amount paid by the customer for the product in question.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Organic Spree, its directors, employees, suppliers, affiliates, and partners from any claim or demand, including legal fees, made by a third party due to:

  • Your breach of these Terms
  • Your violation of any law
  • Your infringement of third-party rights
  • Your misuse of our services or products

SECTION 16 – TERMINATION

These Terms remain in effect unless terminated by either you or us.

You may terminate the agreement by:

  • Informing us in writing that you no longer wish to use our services, or
  • Ceasing to access our website

We may terminate your access at any time, without notice, if:

  • You violate any provision of these Terms
  • We suspect fraudulent or abusive behavior

Upon termination, you remain responsible for all obligations incurred before the termination date.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with any policies or notices posted on our site (including the Privacy Policy and Shipping Policy), constitute the entire agreement between you and Organic Spree and supersede any prior agreements, communications, or understandings.

Failure by us to enforce any part of these Terms does not constitute a waiver.

Any ambiguities in interpretation shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of India.

You agree to submit to the exclusive jurisdiction of the courts in Mumbai, Maharashtra for any dispute arising out of these Terms.

For global customers, while local customs and tax regulations may apply, all legal matters are subject to the governing law above.

SECTION 19 – CHANGES TO TERMS & CONDITIONS

You may review the latest version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, revise, or replace any part of these Terms by posting changes to our website.

It is your responsibility to check the website periodically. Continued use after updates constitutes your acceptance of the revised Terms.

SECTION 20 – USE OF CONTACT INFORMATION

By registering or placing an order with us, you consent to being contacted via:

  • Email
  • WhatsApp
  • Phone

for purposes including:

  • Order confirmations and delivery updates
  • Product announcements
  • Promotional offers
  • Health tips related to wellness and Ayurveda

You may unsubscribe from non-transactional communication at any time via the unsubscribe link or by contacting our support.

SECTION 21 – CONTACT INFORMATION

For questions, support, or concerns regarding these Terms & Conditions, please contact:

Email: [email protected]

Phone: +91 8591118655